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FAQ

  • How about the documents after shipment?

    1/14/2010

    After shipment, we'll send all original documents to customers by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.

  • In how many colors could the filaments be?

    1/14/2010

    Operator could make brushes with filaments in either a color or two colors, it's optional.

    For brushes with filaments in three colors, operator will need to make two colors by the first working cycle, and finish the third color by the second working cycle.

    For further questions, pls do not hesitate to contact us, it'll be our pleasure.
  • What's the guarantee, in case the machine breaks down?

    12/11/2009

    The machine has one year's guarantee.

    If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client's feedback.

    If the problem comes from the computer, we suggest client dismantle the computer from the machine and send it to us, we'll repair the computer in China, and send it back to client after ..
  • How to maintain the machines?

    12/11/2009

    1) Operator should often add lubricating oil to the working parts of the tufting machinery, so as to decrease abrasion.

    2) Operator should regularly check each part to see whether there are loose screws or not, and please make sure to tighten it, if he finds a loose one.

    3) Please keep guide rail and ball screw clean, and make sure that there are no scraps sticking..
  • I have no idea which machine I should select?

    12/11/2009

    Don't worry, pls do feel free to contact us now, we'll be really glad to get back to you with professional solutions.


  • After I purchase machine from you, what if I don't know how to operate?

    12/11/2009

    Pls don't worry. After we finish your machine, you are warmly welcome to our factory to learn how to operate the machine, you could just stay in the factory as long as you like, until you think you get familiar with the machines.


  • Do you offer free spare parts for the machine?

    12/11/2009

    Yes, we'll offer some extra spare parts and small tools together with the machine, free of charge. For specified machine, pls contact our sales for confirmation.


  • How is the packing?

    12/10/2009

    The brush making machine will be packed into wooden case as below: